Privacy Policy

Last Updated: 05 January 2026

Privacy Policy

Atlanta 24 Hour Locksmith is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our locksmith services, visit our website, or interact with us. As a business operating within or serving customers in the UK, we adhere to the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Atlanta 24 Hour Locksmith Address: 171 Auburn Ave NE, Atlanta, GA 30303 Email: info@atlanta24hourlocksmith.net

For the purposes of the UK GDPR, Atlanta 24 Hour Locksmith is the data controller responsible for your personal data.

What Information We Collect

We may collect various types of personal data depending on your interaction with Atlanta 24 Hour Locksmith:

1. Information You Provide Directly

* Contact Forms/Online Enquiries: When you submit an enquiry through our website, we collect your name, email address, phone number, and details about the locksmith service you require (e.g., type of lock issue, property address, preferred time). * Phone Calls: When you contact Atlanta 24 Hour Locksmith by phone, we may collect your name, phone number (via caller ID), address of the property requiring service, details of the locksmith problem, and any other information you provide to help us assess and complete the job. Please note that for quality and training purposes, and to ensure we have an accurate record of your service request, phone calls to Atlanta 24 Hour Locksmith may be recorded. * During Service Delivery: Our locksmiths may collect further information at your property, such as specific details about your locks, security systems, property access requirements, and any unique circumstances relevant to providing the service. This may include photographs of locks or doors (with your consent) for assessment or documentation. * Payment Information: When you make a payment for our services, we collect billing details. However, please note that we typically use third-party payment processors (see "Third-Party Services" below) who handle your sensitive payment card details directly. Atlanta 24 Hour Locksmith does not store full payment card numbers on our systems. * Feedback and Surveys: If you provide feedback or participate in surveys, we may collect your comments and opinions.

2. Information Collected Automatically

* Website Usage Data (Cookies): When you visit our website, we may collect information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This is primarily collected through cookies and similar tracking technologies (see "Cookies and Tracking Technologies" below). * Analytical Data: We use third-party analytics services (such as Google Analytics) to help us understand how users engage with our website. This data is aggregated and anonymised where possible and does not directly identify you.

How We Use Your Information

Atlanta 24 Hour Locksmith uses your personal data for the following purposes and on the following lawful bases under UK GDPR:

* To Provide Locksmith Services (Contractual Necessity): To process your service requests, schedule appointments, dispatch locksmiths, provide quotes, carry out the requested locksmith work, and issue invoices. * To Communicate with You (Contractual Necessity / Legitimate Interests): To respond to your enquiries, provide updates on your service request, send service reminders, and communicate about billing and payments. * To Improve Our Services (Legitimate Interests): To analyse website usage, understand customer needs, and gather feedback to enhance the quality and efficiency of Atlanta 24 Hour Locksmith services. * For Internal Record Keeping and Administration (Legitimate Interests / Legal Obligation): To maintain accurate business records, manage our operations, and ensure the smooth running of Atlanta 24 Hour Locksmith. * For Legal and Regulatory Compliance (Legal Obligation): To comply with applicable laws, regulations, and legal processes (e.g., tax, accounting, health and safety). * For Security and Fraud Prevention (Legitimate Interests): To protect our business, our customers, and our website from fraud and other illegal activities. * Marketing (Consent / Legitimate Interests): With your explicit consent, we may send you marketing communications about our services, promotions, or offers that may be of interest to you. You can opt out at any time.

Data Protection and Security Measures

Atlanta 24 Hour Locksmith takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

* Access Controls: Restricting access to personal data to only those employees, contractors, and agents who need to know that information to provide services. * Data Encryption: Where appropriate, encrypting data during transmission and at rest to protect sensitive information. * Secure Storage: Storing physical and electronic data in secure environments. * Staff Training: Ensuring our staff are regularly trained on data protection and privacy best practices. * Regular Review: Regularly reviewing our security practices to ensure they remain effective and up-to-date.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Third-Party Services

Atlanta 24 Hour Locksmith may share your personal data with the following categories of third parties to provide our services effectively:

* Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as IT support, website hosting, email communication services, and professional advisors (e.g., accountants, lawyers). These third parties are contractually bound to handle your data securely and only for the specific purposes we define. * Payment Processors: When you make a payment, your payment details are processed by secure third-party payment gateways (e.g., Square, Stripe). Atlanta 24 Hour Locksmith does not store your full credit/debit card details. These processors are compliant with industry security standards (e.g., PCI DSS). * Analytics Providers: We use services like Google Analytics to understand website usage patterns. This involves the collection of anonymised data about your browsing behaviour. * Legal & Regulatory Authorities: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We ensure that any third parties who process personal data on our behalf comply with UK GDPR and have adequate security measures in place.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from.

* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. * How We Use Cookies: * Essential Cookies: These are necessary for the website to function properly (e.g., enabling navigation, remembering your cookie preferences). * Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works (e.g., by ensuring users are finding what they are looking for easily). We primarily use Google Analytics for this purpose. * Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality of our website. For more information on how to manage cookies, you can visit www.allaboutcookies.org.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

* Right to Be Informed: You have the right to receive clear, transparent, and easily understandable information about how we use your data and your rights. This is provided in this Privacy Policy. * Right of Access: You have the right to request a copy of the personal data we hold about you. * Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. * Right to Erasure (Right to Be Forgotten): In certain circumstances, you have the right to request that we delete or remove your personal data where there is no compelling reason for its continued processing. * Right to Restrict Processing: You have the right to 'block' or suppress the processing of your personal data in certain circumstances (e.g., if you contest the accuracy of the data, for the period necessary to verify its accuracy). * Right to Data Portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller, where technically feasible. * Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or direct marketing. * Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply. Atlanta 24 Hour Locksmith does not currently use automated decision-making or profiling that would have such legal effects. * Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "How to Contact Us" section below.

Data Retention Periods

Atlanta 24 Hour Locksmith will retain your personal data for no longer than is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The specific retention periods depend on the type of data and the purpose for which it was collected:

* Service Enquiries and Customer Records: We typically retain customer records, including service details and contact information, for up to 7 years after the last service date to comply with legal obligations (e.g., tax, warranty claims) and for legitimate business purposes (e.g., repeat business, historical reference). * Phone Call Recordings: Call recordings are typically retained for a period of up to 6 months for quality, training, and dispute resolution purposes, unless a longer period is legally required or justified for a specific case. * Website Usage Data (Google Analytics): This data is anonymised where possible and retained according to Google's data retention policies, which you can manage in your Google Analytics settings. * Marketing Consent: If you have opted in for marketing communications, we will retain your consent until you withdraw it.

At the end of the retention period, your personal data will be securely deleted or anonymised.

How to Contact Us

If you have any questions about this Privacy Policy, our data protection practices, or wish to exercise any of your rights, please contact the Data Protection Lead at Atlanta 24 Hour Locksmith:

Email: info@atlanta24hourlocksmith.net Address: 171 Auburn Ave NE, Atlanta, GA 30303

Complaints

If you are not satisfied with our response to a privacy query or believe we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: www.ico.org.uk

Updates to This Policy

Atlanta 24 Hour Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.